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Dedsis Shipping Policy

 

Effective Date: August 21, 2026

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This Shipping Policy describes the shipping, delivery, customs, and related conditions applicable to products purchased from Dedsis OÜ (“Dedsis”, “we”, “our”, “us”).

By placing an order or completing payment to Dedsis, the customer acknowledges the Shipping Policy made available in connection with the purchase.

Nothing in this Policy excludes or restricts any mandatory rights granted to consumers under applicable EU or Estonian law.

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1. Company Information

  • Dedsis OÜ is an Estonian company.

  • Dedsis products are designed and engineered in Estonia.

  • Physical products may be manufactured by contracted manufacturing partners.

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2. Shipping Locations and Methods

Products may be shipped from Estonia, Turkey, or another Dedsis-authorized fulfilment location, depending on product availability, destination, stock location, and logistical requirements.

The shipping origin, courier, and shipping method may vary depending on the order and destination.

Dedsis may use FedEx or other reputable courier and logistics providers.

Estimated delivery times may vary depending on the shipping origin, destination, selected shipping service, customs procedures, and other logistical circumstances.

Unless otherwise specifically agreed or stated for an individual order, estimated delivery times are:

  • From Estonia: approximately 5–15 business days;

  • From Turkey: approximately 3–10 business days.

Express or expedited shipping may be available at an additional cost where offered.

Any delivery date or transit time communicated by Dedsis or a courier is an estimate unless expressly agreed otherwise.

Delivery may be affected by circumstances outside Dedsis's reasonable control, including courier delays, customs procedures, border controls, severe weather, transportation disruptions, public authority actions, strikes, force majeure events, or incorrect/incomplete information provided by the customer.

Nothing in this section limits any mandatory consumer rights relating to delivery under applicable law.

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3. Shipping Address and Customer Information

The customer is responsible for providing complete and accurate shipping and contact information, including:

  • Full recipient name;

  • Complete delivery address;

  • Postal code;

  • Country;

  • Valid telephone number;

  • Any other information reasonably required for delivery or customs clearance.

Customers should verify all shipping information before completing payment or confirming the order.

Dedsis is not responsible, to the extent permitted by applicable law, for additional costs or delays resulting from incorrect, incomplete, or outdated information supplied by the customer.

If a shipment is returned to Dedsis because of an incorrect or incomplete address provided by the customer, failure to accept delivery, failure to collect the shipment, or another circumstance attributable to the customer, Dedsis may require the customer to pay the reasonable and actual cost of re-shipping the order.

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4. Customs, Import Duties and Taxes

For shipments within the European Union where goods are shipped from an EU location, customs import procedures generally do not apply. Applicable VAT will be handled in accordance with applicable tax legislation.

For shipments to destinations where import procedures apply, including shipments from outside the customer's applicable customs territory, the shipment may be subject to:

  • Import duties;

  • Import VAT or other taxes;

  • Customs clearance charges;

  • Brokerage or handling fees;

  • Local regulatory requirements.

Unless Dedsis expressly confirms otherwise in writing for a specific order, the customer is responsible for import duties, import taxes, customs clearance charges, and other destination-country charges that are legally payable by the customer.

Dedsis is not responsible for delays caused solely by customs authorities, border controls, or other public authorities where such delay is outside Dedsis's reasonable control.

The customer is responsible for providing any information or documentation reasonably required from the recipient for customs clearance.

If a shipment cannot be delivered or is returned because the customer refuses or fails to complete required customs procedures or pay charges legally payable by the customer, Dedsis may deduct or recover reasonable actual costs resulting from that failure, to the extent permitted by applicable law.

Nothing in this section transfers to the customer any tax, customs, or other obligation that applicable law requires Dedsis to bear.

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5. Risk of Loss or Damage During Delivery

For sales to consumers, where Dedsis arranges delivery of the product, the risk of accidental loss or damage remains with Dedsis until the product is physically delivered to the customer or to a third party designated by the customer, in accordance with applicable law.

Where the customer independently selects and contracts with a carrier that was not offered, arranged, or recommended by Dedsis, the transfer of risk may occur when the product is handed over to that carrier, where permitted by applicable law.

For non-consumer or business-to-business transactions, different risk-transfer terms may be agreed separately in writing.

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6. Delivery, Tracking and Receipt

Orders are normally prepared for shipment within 1–3 business days after payment confirmation, unless otherwise stated or agreed.

Tracking information will normally be provided when available after the shipment has been dispatched.

The customer is responsible for monitoring available tracking information and making reasonable arrangements to receive the shipment.

Where a courier requires a signature or other confirmation of delivery, the customer or authorized recipient may be required to provide it.

If delivery cannot be completed because the customer repeatedly fails to accept delivery, fails to collect the shipment, or provides incorrect delivery information, reasonable additional shipping or return costs resulting from this may be charged to the customer where permitted by applicable law.

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7. Lost or Damaged Shipments

If a shipment appears visibly damaged upon delivery, the customer should, where reasonably possible:

  • Note the damage with the courier;

  • Photograph the external packaging before opening it;

  • Photograph any damage to the product or its contents;

  • Retain the original packaging; and

  • Contact Dedsis promptly at info@dedsis.com.

If a shipment appears lost, significantly delayed, or tracking indicates an unexpected delivery issue, the customer should contact Dedsis so that Dedsis can investigate the matter with the courier.

Dedsis may request photographs, delivery records, tracking information, statements, or other reasonable documentation required to investigate a shipping claim.

Failure to report visible shipping damage immediately does not remove any mandatory statutory consumer rights, but prompt reporting may assist Dedsis in making a claim against the carrier and resolving the matter more efficiently.

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8. Delivery Delays

Courier transit times and estimated delivery dates are not guaranteed unless Dedsis has expressly agreed to a guaranteed delivery service.

Dedsis will not be responsible for delays caused exclusively by circumstances outside its reasonable control, to the extent permitted by applicable law.

Where applicable consumer law provides the customer with rights or remedies because of delayed delivery, nothing in this Policy limits those mandatory rights or remedies.

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9. Shipping Restrictions

Dedsis ships to many international destinations, subject to product availability, courier coverage, export controls, import restrictions, sanctions, local laws, and logistical feasibility.

Dedsis reserves the right to refuse, cancel, suspend, or modify an order before shipment where:

  • Shipment to the destination is prohibited or restricted by applicable law;

  • Required export or import requirements cannot reasonably be satisfied;

  • The selected courier cannot service the destination;

  • Required customer information is missing or cannot be verified;

  • Payment has not been successfully received;

  • Fraud, payment irregularity, or other legitimate security concerns are identified; or

  • Shipment cannot reasonably be completed for legal or logistical reasons.

If Dedsis cancels a consumer order before shipment after payment has been received, amounts paid for the cancelled order will be refunded in accordance with applicable law.

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10. Separate B2B Shipping Terms

Orders made by dealers, distributors, resellers, companies, or other customers acting for purposes related to their trade, business, craft, or profession may be subject to separate commercial shipping terms agreed between Dedsis and the business customer.

Such B2B terms may include different provisions concerning shipping costs, Incoterms, insurance, customs clearance, transfer of risk, inspection, claims, and delivery.

Consumer protections applicable specifically to consumers do not apply to transactions where the purchaser is acting as a business, except where applicable law provides otherwise.

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11. Policy Updates

Dedsis may update this Shipping Policy from time to time.

The version applicable to an order is the version provided or made available to the customer in connection with that purchase, subject always to mandatory applicable law.

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12. Customer Support

For questions regarding shipping, tracking, delivery, customs, or damaged shipments, please contact:

📧 Email: info@dedsis.com
🌐 Website: www.dedsis.com

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By placing an order or completing payment to Dedsis, the customer acknowledges the Shipping Policy made available in connection with the purchase. Nothing in this Policy excludes or restricts mandatory consumer rights under applicable law.

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