Dedsis Return & Refund Policy
Effective Date: August 21, 2026
This Return & Refund Policy outlines the terms applicable to returns, withdrawals, refunds, and defective products purchased from Dedsis OÜ (“Dedsis”, “we”, “our”, “us”).
Nothing in this Policy limits any mandatory rights granted to consumers under applicable EU or Estonian consumer protection law.
1. General Information
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Dedsis OÜ is an Estonian company.
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Dedsis products are designed and engineered in Estonia.
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Physical products may be manufactured by contracted manufacturing partners.
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Consumer purchases are subject to applicable EU and Estonian consumer protection legislation.
2. 14-Day Right of Withdrawal
Consumers purchasing products through distance sales have the right to withdraw from the purchase without giving a reason within 14 calendar days from the date on which the consumer, or a third party designated by the consumer, receives the product.
To exercise the right of withdrawal, the customer must notify Dedsis within the 14-day withdrawal period by contacting:
The customer must then return the product without undue delay and no later than 14 days after notifying Dedsis of the withdrawal.
The product should be returned complete, including all supplied accessories, components, manuals, cables, cases, packaging, labels, and other items originally supplied with the product.
3. Product Inspection and Diminished Value
The customer may inspect the product only to the extent necessary to establish its nature, characteristics, and functioning, in a manner comparable to what would reasonably be permitted in a physical retail store.
Opening the product packaging does not, by itself, eliminate the statutory right of withdrawal.
However, the customer is responsible for any diminished value of the product resulting from handling or use beyond what is necessary to establish the nature, characteristics, and functioning of the product.
This may include, where applicable:
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Field use or extended operation beyond reasonable inspection or functional testing;
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Scratches, impact marks, contamination, soil, moisture, or other signs of outdoor or field use;
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Damage to the device, sensors, accessories, cables, carrying case, packaging, labels, or other supplied components;
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Missing accessories, manuals, components, packaging, or other originally supplied items;
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Alteration, modification, disassembly, unauthorized repair, or physical modification of the product;
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Any other handling that reduces the product's condition, functionality, completeness, or reasonable resale value.
Where a returned product has diminished in value as a result of such handling or use, Dedsis reserves the right to deduct an amount corresponding to the actual diminished value from the refund, as permitted by applicable law.
Dedsis will assess any diminished value based on the condition of the returned product and the circumstances of the individual return.
4. Return Procedure and Return Shipping
To initiate a withdrawal or return:
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Contact info@dedsis.com within the applicable withdrawal period.
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Provide your name, order or invoice number, and notice that you wish to withdraw from the purchase.
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Dedsis will provide the appropriate return address and return instructions.
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Return the product securely packaged using a trackable shipping service.
For returns made under the statutory 14-day right of withdrawal, the customer bears the direct cost of returning the product, unless Dedsis has expressly agreed otherwise.
The customer is responsible for packaging the product appropriately for return transportation.
Customers are strongly advised to use a tracked and adequately insured shipping service and retain proof of shipment.
5. Inspection and Refunds
All returned products will be inspected after receipt.
In the case of a valid withdrawal, Dedsis will reimburse payments received from the customer in accordance with applicable law.
Dedsis may withhold reimbursement until the returned product has been received or until the customer provides evidence that the product has been sent back, whichever occurs first, where permitted by applicable law.
Refunds will be made using the same payment method used for the original transaction unless otherwise expressly agreed.
Where the product has suffered diminished value due to handling or use beyond what is necessary to establish its nature, characteristics, and functioning, the corresponding diminished value may be deducted from the refund as described in Section 3.
6. Digital Software and License Content
Certain Dedsis products may include software, digital services, activation codes, license keys, or other digital content.
Where applicable, statutory exceptions concerning digital content or software may apply once access, activation, download, or performance has begun with the customer's prior express consent and acknowledgement, in accordance with applicable law.
Any limitation of the statutory withdrawal right relating to digital content applies only where all legally required conditions for that limitation have been satisfied.
The activation or use of software or a digital license does not automatically remove any statutory withdrawal rights applicable to a separately supplied physical product unless permitted by applicable law.
7. Defective, Damaged, or Incorrect Products
The statutory 14-day withdrawal right is separate from the customer's legal rights relating to defective or non-conforming products.
If a product arrives damaged, defective, incomplete, or incorrect, customers should contact Dedsis as soon as reasonably possible at info@dedsis.com.
Dedsis may request photographs, videos, diagnostic information, serial numbers, or other reasonable information necessary to assess the reported issue.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction, or refund.
Nothing in this Policy limits the customer's mandatory statutory rights regarding defective or non-conforming goods.
8. Products for Which the Right of Withdrawal May Not Apply
The statutory right of withdrawal may not apply to products or services falling within exceptions established by applicable law, including, where relevant:
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Goods made to the customer's specifications or clearly personalized;
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Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery;
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Sealed audio, video, or computer software where applicable statutory conditions are met;
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Digital content not supplied on a tangible medium where performance has begun with the consumer's prior express consent and acknowledgement of the resulting loss of the withdrawal right, where legally applicable;
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Other products or services expressly excluded from the statutory withdrawal right under applicable law.
9. Return Shipment Responsibility
The customer must take reasonable care to package returned products securely.
Dedsis is not responsible for loss or damage caused by inadequate packaging or handling during a return shipment arranged by the customer, to the extent permitted by applicable law.
Customers are therefore strongly encouraged to use a trackable and insured shipping service appropriate to the value of the product.
10. Policy Updates
Dedsis may update this Return & Refund Policy from time to time.
The version applicable to a purchase is the version provided or made available to the customer in connection with that purchase, subject always to mandatory applicable law.
11. Contact
📧 Email: info@dedsis.com
🌐 Website: www.dedsis.com
By completing a purchase from Dedsis, the customer acknowledges the Return & Refund Policy made available in connection with the purchase. Nothing in this Policy excludes or restricts mandatory consumer rights under applicable law.